PNK Builders (Construction Company)

Project Overview

PNK Builders is a construction company that required reliable, day-to-day technology support to keep its on-site job teams, office staff, and project management systems running without interruption. Construction environments present unique IT challenges—dusty temporary trailers, mobile field devices, fluctuating connectivity at job sites, and the need for rapid response when systems fail.

Our team stepped in to provide ongoing tech support, managed IT services (MSP) , and network troubleshooting tailored to the construction industry.

Challenges

Job site trailers and office networks suffered from frequent dropouts, misconfigured routers, and interference from heavy equipment. Field tablets lost connection to project management software.

No proactive monitoring of systems (servers, security updates, backups). IT was reactive, leading to unexpected downtime and data risks.

Field crews and office staff experienced recurring hardware/software issues with no dedicated IT person on site. Delays in resolving tech problems slowed project timelines.

Solutions

Performed onsite network audits, reconfigured routers for construction environments, installed temporary ruggedized access points for job sites, and resolved chronic connectivity issues.

Deployed full MSP coverage including 24/7 system monitoring, automated patch management, offsite backups, and cybersecurity protection. Switched from break-fix to proactive maintenance.

Provided on-call and remote support with fast response SLAs. Assigned a dedicated technician to handle daily tickets, user onboarding, and device repairs.

"Prevention is cheaper than a breach"

Job site trailers and office networks suffered from frequent dropouts, misconfigured routers, and interference from heavy equipment. Field tablets lost connection to project management software.

No proactive monitoring of systems (servers, security updates, backups). IT was reactive, leading to unexpected downtime and data risks.

Field crews and office staff experienced recurring hardware/software issues with no dedicated IT person on site. Delays in resolving tech problems slowed project timelines.

Performed onsite network audits, reconfigured routers for construction environments, installed temporary ruggedized access points for job sites, and resolved chronic connectivity issues.

Deployed full MSP coverage including 24/7 system monitoring, automated patch management, offsite backups, and cybersecurity protection. Switched from break-fix to proactive maintenance.

Provided on-call and remote support with fast response SLAs. Assigned a dedicated technician to handle daily tickets, user onboarding, and device repairs.

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